No access to anybody with sufficient knowledge about subscribing via DSTV for Namola+

Namola has been excellent 4me and family over the years and I have recruited numerous friends and family to join for their own safety and that of others. I also had easy access to the Team Leaders or if need be the Operations Managers or even the Operations Director would assist. Lately, that about 5 weeks ago, Namola - after some app problems with resultant nonavailability due of the Namola App - the SOS button could not be used by me, my family or many of our friends. In the meantime I became interested in upgrading to Namola+ via DSTV which was promoted strong by various Namola consultants. TODATE AFTER 5 WEEKS, NOBODY CAN ASSIST... NOT AT NAMOLA NOR DSTV ON EXACTLY HOW TO GET FAMILY SUBSCRIPTION DEDUCTED ON MY DSTV ACCOUNT. No upper management available to assist the service consultants on how to assist me...just promises of coming back to me without anybody assisting. Verrry disheartened.