nK
natasha K

1 reviews | Active since May 2016

18 May 2016, 09:24

negligence

<p>This happend to my boyfriend whe just had our fist baby and like everyone know they are expensive . My boyfriend has been working away from home for two and a half years now , never a complaint from the hotels or lodges that he were staying at . unfortunate last week he went to Kathu for work the company that he works for book the accommodation they booked this Namakwari Lodge in Kathu on Wed 11 May 2016. Like i said he is there for work as he is in the field service department there is no time for a holiday rather say no energy !!!! So he was wed on the road since 4 am the morning and then he got to the site at 10 am he did the work went to the Lodge he got something to eat and went to his room at this time he was already very tired after all he had a long drive so he took a shower and went straight to bed watching tv the next morning he got up 6 am took a shower again got dressed for work to go to the site at 6:30 am he went down to eat some breakfast he left at 7 am . So around 13:00 - 14:00 pm the owner of the lodge phone him at site tells him that the sofa/couch in his room has been broken and they will be charging him a ammount of R 2,200.00 with vat @14 / it is a ammount of R 2,200.40 so he tells the owner that he never even sit on the couch but so the owner told him that he will make a invoice for him . When my boyfriend got off site at 4:25 pm and went back to the lodge he wanted to take a look at this "broken" couch but there were no broken couch as he phones the owner he claims that the have replaced thge broken couch with a new one !!! NOW my question is if a guest is so ruthless to break a couch why replace a new one in they room ! ???? So my boyfriend tells the owner he wants the broken couch because he is going to pay the ammount of the couch the owner tells him that they already trow the couch away so this had me so angry!! then when my boyfriend took a look at the invoice the description werte BREAKAGES CHARGE LINNEN SO WHERE ON EARTH DOES A COUCH FALLS UNDER LINNEN ISNT LINNEN BEDING AND CURTENS OR TOWELS ?? HELP ME IF I AM WRONG??? So he phones the owner and ask him why is it wrote as linnen the owner tells him it were a type mistake and that they will corect it the following day !!! the next morning this is a friday my boyfriend went to site again came back to the lodge no new invoice . Sat my boyfriend went to site again came back still nothing so he phones the owner again and the owner tells him that he is not going to change it . Sunday he went to site again did the work came back to the lodge and on monday morning he left . What should or can he do about this our baby daughter is now only 2 months old and the things she needs like milk and nappies are very expensive and R 2,200.40 isnt justg a small namount and for something he didnt even done !!! Please help!!!!!</p>

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nK
natasha K's update19 Oct 2016, 11:58
Reviewer Update

Good Day everyone and to Namakwari lodge. I would like to retract the statement and acusation i have made. I was **** to about what actually happend it happens that my boyfriend was in the wrong having to much to drink he had gotten sick on the bedding and that is what amounted to the 2,200 rand account the lodge had nothing to do with it the lodge was only kind and the stay was more than amazing for someone looking for a very good lodging experience I senserly apologise for my and my boyfriends behaviour. Recomending Namakwari to everyone it is a wonderful lodge.