Poor quality of work and rude behaviour

Vehicle taken for indicators fitted early Tuesday 11/08/15. Request was made to fit indicators and inspect and fix other elec problems. After hearing nothing a call was made at 16:30 pm Wednesday to enquire on status. Reply: Too busy did not do the work. Thursday owner had to call again to inquire. Then the vehicle was collected. Upon Collection Naldo indicated that the reverse lights where not working but we were not informed and not fixed. The vehicle was then immediately taken to test station and failed, left indicator not working. An urgent call was made to return the vehicle because the owner was leaving for 2 mths abroad. Upon arrival at Naldo the receptionist was extremely rude / impolite / unprofessional when the owner indicated he would wait for repairs. She turned her back on the owner and took the keys to the workshop. The owner asked for he keys back and she said he can collect at the workshop. When the owner went to collect the keys Naldo's owner said he can't see what the problem was as everything was in working order. They did not seem interested in fixing the problem and the call back seemed a burden. Problems experienced, Rude behaviour , poor repair and cost