Poor Quality Product and Appalong Customer Servive

<p>A couple months ago I wrote to Coverderm complaining about the quality of a product of and a lady got in touch and advised me to return it to the store I bought it from and they would exchange it. I did so, even though the store was out of my way.<br />The next day, I discovered that this product was also defective. This wasn't picked up by me, but by their rep herself when I sent her the photo! She promised to get back to me as she needed to discuss with management..<br />I followed up a couple weeks later, and she said that the person she needed to speak to was away and she would get back to me.. it has literally been months and I have heard nothing back!<br />I recently decided to give the product another try. Checked it in store, and it seemed fine. I used it ONCE, and the pressed powder started cracking right away. <br />I sent my most recent complaint through to them as well, but they have not even had the decency to respond to me. So not only have I been waiting for months to hear back from "management", but they now just choose to completely ignore me.<br />I certainly have learnt my lesson, and will never purchase their product again. Yes, one customer might not make much of a difference, but I will be sure to make others aware of this experience as much as I can!!</p>