Bad booking service and lame answers

I made an Online booking 12 October receiving a pin to make a booking with a nail technician - booking Pin 6125- appointment for 09h30. No confirmation came through for appointment. Another booking made 13 October for same nail technician - booking pin 7015- time was for 09h20 for soak off and Mini mani only. - no sms confirmation received. I decided to go to shop 24A finding both technicians sitting at the computer. This was at 09h11 as it is stipulated to be there early so as not to be hurried for your treatment. No clients in shop at the present time. I explained about the booking and nail technician rep**** no booking was received as the system was faulty. People usually had phone the telephone number provided. I did not know this. I asked twice if they could please help me as I had an interview the following day and was told I could not be helped as their first client was coming in at 10hoo. No extra effort or suggestions given to help . I was just waved aside. This is the worst booking service I have come across and it seems only a limited amount of customers can book . No customer bookings between 09h00-10hoo allowed Please . Sorry I ever stepped foot in that shop. They have lost a client. If it ever bothers them as they seem quite happy with their answers they give customers. Both technicians need to receive training on customer service. I just thanked them and informed them of review I will be giving on their service.