CK
Claudia K

1 reviews | Active since Oct 2017

28 Oct 2017, 10:04

NAEDO DEBITS - UNAUTHORISED DEBITS

On my husbands, STD bank business account 30 entries of NAEDO R99.00 / R99.99 and R129.00 and R129.99 went off in the space of 5 mins. Went to branch. The enquiries counter immediately knew about the R99. ****. Proceeded to find it AMUSING that this was happening. They have reversed the amount for last and this month at a cost to us. WHY MUST WE PAY THE BANK TO REVERSE A **** THEY KNOW ABOUT. Around R50 and entry to reverse so we had to leave the older amounts we picked up because it is not worth it and I am sure the Bank and the ******** want us to feel that way.

Why is NAEDO and STD Bank not putting in proper software to spot these amounts and advise us when they happen and not when we get a statement. This is unacceptable use of the debit order system.

We are now told by the branch that we have to close the account and reopen a new account. In us protecting OUR money we will not allow any more debit or stop orders. We will be contacting the legitimate companies and tell that we will make EFT payments. COME STANDARD BANK - protect you clients - by checking your software and I would like to think that NONE OF YOUR STAFF are involved. STD Bank is not a mickey mouse banking institution so this should be a major priority to them to stop the ****!!!!!!!

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Replies (1)
CK
Claudia K's update29 Oct 2017, 12:58
Reviewer Update
Further to my NAEDO post above - Have done a full reconciliation on the account - since 2014 to 2017 a total or R20 000 taken by this ****. The bank charges for these debit orders R4000. Madness!!!!! Will be doing everything we can to recover this money.