Unauthorised double debits after contract cancellation Cancelled contract, yet charged R6,000 Repeated unauthorised deductions and poor service Refund ignored after

Unauthorised Double Debits After Contract Cancellation – Immediate Refund Required

I am lodging a formal complaint against Nadima Credit Solutions regarding unauthorised debits from my bank account despite my contract having been cancelled.

I cancelled my contract with Nadima Credit Solutions and was assisted by Michelle, who confirmed that the cancellation had been processed. However, despite this, the company proceeded to debit my account twice in August and twice in September, with each debit being R1,500.

The debits were processed on the 21st of August and again on the 21st of September, resulting in a total of R6,000 being deducted from my account without authorisation.

This has caused significant financial hardship and inconvenience. It is completely unacceptable that a company continues to deduct funds after a contract has been cancelled, especially when the cancellation was handled through one of its representatives.

I have attempted to resolve this matter directly but have not received a satisfactory outcome. As a result, I am now making this complaint public to seek urgent intervention.

I am demanding the following:

An immediate refund of the full R6,000 that was incorrectly debited from my account. Written confirmation that my contract has been cancelled. Written confirmation that no further debits will be processed against my account. An explanation as to why debits continued after my cancellation request was processed.

Consumers should not have to fight to get their own money back after following the correct cancellation procedures. I expect Nadima Credit Solutions to rectify this matter urgently and refund my money without further delays or excuses.

I will continue to escalate this matter through my bank and the relevant consumer protection channels if the refund is not processed immediately.

Sebastian Nero