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Onika R
1 reviews | Active since Jan 2015
27 Aug 2019, 12:26
Once you pay, all they have is empty promises
In desperate need of a part for my car at a good price, I found this company that contacted me immediately and confirmed that they had the part. I stressed that I need the part by Monday and Jay assured me that if I pay now for the part and the Postnet overnight fee, he will go the same afternoon and send me the part. This was Tuesday. I pay and then email asking for confirmation that payment was received and a tracking number....nothing. By Wednesday Jay decides he will rather use a courier that they have an account with. Thursday the courier calls me to tell me they were there for the pick up and no one knew about the part. Eventually get hold of Jay...apologies I will get my part. Monday comes - the courier arrives and then asks ME for the payment. JAY never paid the courier. Me again phoning back and forth and off course JAY is missing in action. I deal with Rommi (whom so by the way is lovely, but is posting 5 star ratings here on Hello Peter for Nabsi !) Promises of call backs etc. It is now a week later and NO part. This place has the worst customer service ever. Now they aren't even answering the phone. I'm so mad for not listening to other people and their reviews.
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Replies (6)OR
Onika R's updateReviewer Update
27 Aug 2019, 21:31So I just had a call from a guy who claims to be the owner of this company, NICK at 21h15. Said he spoke to his employee Jay and that everything I say is a lie. When I told him there are two sides of a story and proceeded to tell him my side of the story, he kept trying to get a word in and eventually swore at me and told me he is going to take me to court. My boyfriend took the phone and a heated discussion with a lot of swearing ensued. My BF hung up and then NICK then sent me a sms with the following text: "I'm phoning your boss tomorrow ***** ****. I then called him back (because I missed his name earlier) he kept on going on about the amount he had to pay to the courier! I didn't pay for courier....I paid for overnight Postnet. They insisted on using a courier - their mistake - they can pay! Since then I have received another sms threat: "We not funny people but now I will pay my last cent to sue you for defamation" [followed by another sms] "My guarantee". I have never in my life had worse service and then for a person who claims to be the owner of a business to not only swear at me but also threaten me with all sorts???? Seriously?!!! WORST WORST WORST COMPANY IN SA!
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Onika R's update27 Aug 2019, 21:31
Reviewer Update
So I just had a call from a guy who claims to be the owner of this company, NICK at 21h15. Said he spoke to his employee Jay and that everything I say is a lie. When I told him there are two sides of a story and proceeded to tell him my side of the story, he kept trying to get a word in and eventually swore at me and told me he is going to take me to court. My boyfriend took the phone and a heated discussion with a lot of swearing ensued. My BF hung up and then NICK then sent me a sms with the following text: "I'm phoning your boss tomorrow ***** ****. I then called him back (because I missed his name earlier) he kept on going on about the amount he had to pay to the courier! I didn't pay for courier....I paid for overnight Postnet. They insisted on using a courier - their mistake - they can pay! Since then I have received another sms threat: "We not funny people but now I will pay my last cent to sue you for defamation" [followed by another sms] "My guarantee". I have never in my life had worse service and then for a person who claims to be the owner of a business to not only swear at me but also threaten me with all sorts???? Seriously?!!! WORST WORST WORST COMPANY IN SA!
Nabsi Auto Spares's replyOfficial
27 Aug 2019, 21:34Firstly this review is for malicious intent only. Customer received her part unfortunately once the courier has it its out of our control. We do however apologize for any inconvenience
Nabsi Auto Spares's reply27 Aug 2019, 21:34
Official
Firstly this review is for malicious intent only. Customer received her part unfortunately once the courier has it its out of our control. We do however apologize for any inconvenience
OR
Onika R's updateReviewer Update
27 Aug 2019, 21:46I am yet to receive my part. The courier would have delivered it yesterday if the company paid for the delivery! The courier asked me to pay! I have email proof that the courier submitted their invoice for payment to your company last week already. You guys slipped up. Threaten me all you like, but the truth will always win. You don't deserve to run a business with the lack of customer service you encourage. I feel sorry for your staff, because both Jay and Rommi seems like nice people, but you on the other hand....you could do with a few refinery classes!
OR
Onika R's update27 Aug 2019, 21:46
Reviewer Update
I am yet to receive my part. The courier would have delivered it yesterday if the company paid for the delivery! The courier asked me to pay! I have email proof that the courier submitted their invoice for payment to your company last week already. You guys slipped up. Threaten me all you like, but the truth will always win. You don't deserve to run a business with the lack of customer service you encourage. I feel sorry for your staff, because both Jay and Rommi seems like nice people, but you on the other hand....you could do with a few refinery classes!
Nabsi Auto Spares's replyOfficial
28 Aug 2019, 00:02You need to stop with these lies. Yo leave us with no choice but to pursue this in court as you have been supp**** with a tracking number and proof of payment for the courier
Nabsi Auto Spares's reply28 Aug 2019, 00:02
Official
You need to stop with these lies. Yo leave us with no choice but to pursue this in court as you have been supp**** with a tracking number and proof of payment for the courier
OR
Onika R's updateReviewer Update
28 Aug 2019, 00:30You have emailed the courier company at least three times in the past couple of hours, instructing them not to deliver my part and threatening them, if should deliver my part to me. Why are you deceiving the public as per the above?
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Onika R's update28 Aug 2019, 00:30
Reviewer Update
You have emailed the courier company at least three times in the past couple of hours, instructing them not to deliver my part and threatening them, if should deliver my part to me. Why are you deceiving the public as per the above?
Nabsi Auto Spares's replyOfficial
28 Aug 2019, 09:58The Customers part was sent on Thursday 22 August with time freight she was supp**** with a tracking number. Unfortunately once the parcel leaves our shop we trust the courier company to deliver on time. We once again do apologize for any inconvenience
Nabsi Auto Spares's reply28 Aug 2019, 09:58
Official
The Customers part was sent on Thursday 22 August with time freight she was supp**** with a tracking number. Unfortunately once the parcel leaves our shop we trust the courier company to deliver on time. We once again do apologize for any inconvenience