Poor Quality Cardigan

<p>I purchased a cardigan at Naartjie Gateway for my little daughter. I was happy witht the size of the item therefore removed the prize tag . I still had the prize tag and the slip with me as I had purchased quite a number of items along with this cardigan. I had also bought 2 other cardigans of the same make 1 for my older daughter and the 2nd one for the little just in a different colour and these other 2 cardigans have also not been used however prize tags have been removed. I had never noticed that one of the cardigans was tone slighlty on the shoulder and when I realized this, I then opted to return it for an exchange or cash back. The manager at the shop on the day i came to complain advised that the store would not accept the cardigan as it had been worn and had a slight stain on the arm. I explained to her that the item was never worn and that yes we did try it on however never worn it. After I expressed that I was not willing to accept her story she then suggested that she will get their quaity control specialist to assess it and come back to me. 4 days later I received a call from the store manager advising that she and the Regional Manager will not accept the cardigan for a return or exgange as it could have been purposeful toned. My question to the store is , which crazy person can do such thing? The store that I have been loyal to for years and have an account with for decades is questioning my intergrity. I have a huge issue with the store manager and the regional manager for failing to realize that the issue is not about whether the item had been used or not due to the slight stain on the arm...the fact is the item was failry new however it is blatantly obvious the quality was not the best thus it should not matter whether the cardigan has been worn or not. I have decided not to collect the item as i had left it at the store for quality assessment and as a matter of fact I plan to return the other 2 that were also bought at the same time and close my accounts with the store that has an unfavourable return policy and lacks intergrity towards its clients.</p>