Online Naartjie Shoppers take note

I would like to caution customers who purchase on the online store. On Thursday I went to the online store and was surprised to find 2 items on sale at bargain prices: A t-shirt (surfboard applique) marked to R19.95 and the Naartjie backpack marked to R70. I was able to checkout and pay for the items and had my order confirmed. However, I was informed a day later that there was a technical glitch on that day causing those items to be marked down and therefore I would receive a refund and not the items. I requested that the sale be honoured since I am a loyal customer but was informed that this is not possible as section 23 of the CPA protects the supplier in that they are not bound by the sale if they correct the error and inform the consumer.<br> The person who e-mailed me has been very polite but that brings little satisfaction. I had expected better customer service and thought that the loss made on the sale is likely to be very small in comparison to their profit margin.