aK
ahmed K
1 reviews | Active since Feb 2011
13 Mar 2015, 10:45
False Advertising - Sale non existent
On Thursday, 12.03.2015, night we received an email inviting us to a sale for all Out of Season Stock selling for between R10 - R30 at factory outlets. On Friday, 13.03.2015, morning we were the first customers at Epsom Downs factory outlet and the sale was non existent. When we asked the staff they did not know what to say giving all sorts of excuses. There was a sale on, but not as per what was advertised. It seemed to have just been a ploy to get customers to the store so that they buy the other items on sale. What a waste of time and money to get to the store. I tried calling the Head Office but the telephone remains unanswered. WILL NOT SUPPORT NAARTJIE ANYMORE.
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Naartjie Clothing's replyOfficial
13 Mar 2015, 12:52Hello ahmedkhan,
Thank you so much for taking the time to write to us regarding your experience at our Epsom Downs store.
We are so sorry to hear that the sale offering and service received was not to your satisfaction. I can assure you that it is never our intention to mislead valued customers regarding any promotions or sale events.
Service excellence is one of the key focus areas at Naartjie, and the matter has been referred to our store operations team for urgent investigation.
Our Johannesburg regional manager will contact you regarding her feedback, on the telephone number provided above.
Again, we sincerely apologize for any inconvenience caused.
With kindest regards,
Annemie de Jager
Thank you so much for taking the time to write to us regarding your experience at our Epsom Downs store.
We are so sorry to hear that the sale offering and service received was not to your satisfaction. I can assure you that it is never our intention to mislead valued customers regarding any promotions or sale events.
Service excellence is one of the key focus areas at Naartjie, and the matter has been referred to our store operations team for urgent investigation.
Our Johannesburg regional manager will contact you regarding her feedback, on the telephone number provided above.
Again, we sincerely apologize for any inconvenience caused.
With kindest regards,
Annemie de Jager
Naartjie Clothing's reply13 Mar 2015, 12:52
Official
Hello ahmedkhan,
Thank you so much for taking the time to write to us regarding your experience at our Epsom Downs store.
We are so sorry to hear that the sale offering and service received was not to your satisfaction. I can assure you that it is never our intention to mislead valued customers regarding any promotions or sale events.
Service excellence is one of the key focus areas at Naartjie, and the matter has been referred to our store operations team for urgent investigation.
Our Johannesburg regional manager will contact you regarding her feedback, on the telephone number provided above.
Again, we sincerely apologize for any inconvenience caused.
With kindest regards,
Annemie de Jager
Thank you so much for taking the time to write to us regarding your experience at our Epsom Downs store.
We are so sorry to hear that the sale offering and service received was not to your satisfaction. I can assure you that it is never our intention to mislead valued customers regarding any promotions or sale events.
Service excellence is one of the key focus areas at Naartjie, and the matter has been referred to our store operations team for urgent investigation.
Our Johannesburg regional manager will contact you regarding her feedback, on the telephone number provided above.
Again, we sincerely apologize for any inconvenience caused.
With kindest regards,
Annemie de Jager