Worse service I experienced!

If I could give them zero stars I would! The first encounter was when they assured me by phone and sms that the car will be ready by Thursday - because we were leaving on holiday on Friday. Thursday afternoon the changed to say Friday morning. I called twice to confirm but when we got there the car was still in pieces. Evenually we went back home to pack for the holiday in the hire car and went back. By 11:00 we could trasfer our luggage to our own can and still had to return the hire car that now had a substantial pertrol bill because of having to go there twice.

They lost some parts of the door and claimed that on mudflap was on back order to be completed later. Today they asked me to go out again to complete the car. I confirmed that everything will be there so that I can just wait fo the car. The receptionist confirmed 3 times. However after waiting in the waiting room for 45 min they came o tell me that they "dealers" sent the wrong part and the door parts were still on back order. I left without having the car fixed. AGAIN. If your insurance send you there, I suggest you refuse!