EM
Eugene M

1 reviews | Active since Apr 2017

28 Dec 2024, 22:12

Poor Craftsmen and Pathetic customer care

I was referred by Momentum to this hideous service provider. I booked vehicle in the 18th November 2024. The 5th December i was called to say the vehicle is ready. I get there to find my car as good as have taken it to a workshop down the street corner of a township, that's how poor the workmanship was. Then there was a clearly visible deep ugly dent which wasn't there prior to me dropping off the vehicle - and it was a SURPRISE, meaning there wasn't even QA inspections done prior to calling me. Had to leave the vehicle another week with them. December 11th i get told the vehicle is ready, This time round i made sure my fone was sufficiently charged for picures. I get there to find my vehicle with an airbag error, interior upholstery not properly replaced, dent inflicted by them still visible, lock nut not replaced (Drove round for a few days with 4 nuts instead of 5) quality of the job still poor. I flipped and demanded that I get allocated another service provider. These people have total disregard of customer care and are completely unprofessional. i have clear evident traces of a flat ***** deriver used to unclip the interior of my door. Then there was a trip made to Imiguza Street in Nellmapius. My wife saw the vehicle on her way to work and I dismissed the claim, to my surprise when i checked my Tracker app the trip was there whilst the vehicle was in their possession. For this, i was told my tracking app is making up trips, yet the petrol gauge also confirmed that the vehicle was used cos it was at a zero. I demanded the side step that wasnt damaged and was promised it would be delivered to me Friday the 13th, I'm still waiting. Long story short, I'm now due for another service provider to tend to the poor workmanship by N4AutoCraft.

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