aC
abdalrahman C
1 reviews | Active since Nov 2022
04 Nov 2022, 11:00
No refund or replacement part
We ordered a used part from N2 spares.on arrival we tested unit and found it fualty.we made contact with Ismail that said he would check for another unit.a day later he said they don't have stock,and in the same breath said they won't refund us.Very unprofessional. As a business owner we would never deal with them again .plz be warned ⚠️
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Replies (2)
N2 4x4 Bakkie Spares's replyOfficial
04 Nov 2022, 11:27Your complaint was investigated. Before you purchased the part, we advised that we do not guarantee second-hand electrical parts, this was done telephonically as well as on whatsapp. We have the whataspps exchange, and can easily prove this. Notwithstanding these whatsapps, when you said the same problem persisted with our part, we said we would try to find a replacement. When we could not provide you with a replacement, we reminded you that we do not guarantee electrical parts but never said we would not refund you. To the contrary, we informed you telephonically as well as on whatsapp that we would refund you once you return the part and original invoice - this despite the fact that you were disrespectful and swore while our staff was trying to assist. As advised, both by whatsapp and telephonically, we will refund you once you have returned our part along with the original invoice. We are not sure what else you want us to do.
N2 4x4 Bakkie Spares's reply04 Nov 2022, 11:27
Official
Your complaint was investigated. Before you purchased the part, we advised that we do not guarantee second-hand electrical parts, this was done telephonically as well as on whatsapp. We have the whataspps exchange, and can easily prove this. Notwithstanding these whatsapps, when you said the same problem persisted with our part, we said we would try to find a replacement. When we could not provide you with a replacement, we reminded you that we do not guarantee electrical parts but never said we would not refund you. To the contrary, we informed you telephonically as well as on whatsapp that we would refund you once you return the part and original invoice - this despite the fact that you were disrespectful and swore while our staff was trying to assist. As advised, both by whatsapp and telephonically, we will refund you once you have returned our part along with the original invoice. We are not sure what else you want us to do.
N2 4x4 Bakkie Spares's replyOfficial
04 Nov 2022, 17:57Here is an update. We have subsequently received the part and original invoice, and have refunded in full. We trust this matter is closed.
N2 4x4 Bakkie Spares's reply04 Nov 2022, 17:57
Official
Here is an update. We have subsequently received the part and original invoice, and have refunded in full. We trust this matter is closed.