Poor service
<p>Extremely unhappy with the service. My account was paid last week on 05/01/2017 at MTN N1 City and today (my birthday) my line is barred due to an outstanding payment. When I try to make a call it says please contact service provider which I assume is 808 however the number does not work. I have tried from different phone numbers and it just ends call. I have also tried calling the store at which I paid at and nobody answers. Does MTN not provide any call centre service for contract accounts? Can I get some assistance today please while it is still my birthday. My family and friends have been trying to contact me all day. So much for connecting people. Maybe I should change my network to one that actually provides service.</p>
Thank you for your feedback. Please can we ask that you contact N1 City Malls Marketing Manager, ***, with your contact details. We will then ensure that some from N1 City Malls MTN store gets in contact to resolve your problem.
Thank you for your feedback. Please can we ask that you contact N1 City Malls Marketing Manager, ***, with your contact details. We will then ensure that some from N1 City Malls MTN store gets in contact to resolve your problem.
We understand from the MTN N1 City Mall store that this has now been resolved.
We understand from the MTN N1 City Mall store that this has now been resolved.