Service that sucks

I ordered luggage bags and got confirmation and told to pay by the 23/10/2015. I paid on the 20/10/2015. I then received no feedback and I asked my daughter to follow up for me in the 1st week of November as the payment was done from her bank account. She was told the specific bags are out of stock and no one could answer as to why there was no correspondence to that effect. A week after that I received calls from consultants which I told to cancel and refund me and that fell on deaf ears as they kept asking if I've received my order and in the same sentence they say its out of stock. All I want now is a refund and I will not recommend any of my family members to buy from Home Choice ever again