Lairs and bad service. - misleading young dreamers

Completed SAMTRAC in 2007, were told they are in the process of NQF level 5 accreditation, paid completed received certificate but no results.. April 2019 i requested my results and accreditation bodies an overview of course for a s****s assessment. Almost one year later still nothing. Spoke with a training manager, now they dont have a database for results, it will take up to 1.5 months. No accreditation on NQF like course was never accredited, only got accredited in 2012. Its unacceptable. So what have we paid for. Bad bad bad service and lairs! Even the bridging course is not NqF accredited. How is it possible to have results and the ladies excuse, oh sorry i didn't work here in 2007. Disappointed and will not stop here I want answers i want my studies to be accredited i want my results!