Poor service and empty promises

Deposit was paid, and date was confirmed with contractor to repair my ceiling. On the day, the contractor arrived at 9 am, inspected ceiling, and said he had to go buy materials, he would be back in two hours. After numerous calls to follow up, he finally arrived at 15:30, after I told him that I had an appointment at 15:00. He committed to come back the next day at 07:30 to repair the Ceiling. Needless to say, he never arrived. After more phone calls, e-mails, messages and empty promises, he only arrived at 13:11, again, after I specifically told him I have people viewing the property at 15:00. I had to move out my viewing, as the ceiling was still not repaired at 15:30.