Mzansi closed

I bought a sneaker at Mzansi closet on the 6 of Dec for my daughter and I paid for Aramex because they said is very fast than any other couriers they are using. Today is 23 of Dec still I haven't received my order funny enough my daughter wanted to wear her Sneaker on the 16 and i promised her to wear it on the Christmas not knowing that I was making a empty promise to her, Please help me to get my R1500 BACK . EACHE AND EVERY TIME I CALLED THEM THEY SIAD ITS ON ITS WAY. The guy that was assisting me he said its fine I can go to the media and report that