Bad Service

I made an online purchase on the 24th December 21. On the 28th the order was shipped.I collected my order on the 06th January 22,I realised that the was a factory fault with the order .I let them know and I was asked to ship the order back and I did so on the 07th January 22. It was hard to get hold of Mzansi closet to collect the order they eventually collected.The sad part is that to date I have not received my order I then proposed to have a different item and I was told it was possible but to date nothing was done .I am so disappointed because I could have gone to the usual service providers but I chose to support upcoming service providers but I regret.