Mzansi short term rentals is an agent

Mzansi short term rentals is an agent. I've made a sleeping arrangements with them as I needed a place to stay in Durban for 3 night. They show me pics of the room I was supposed to sleep in when I get to Durban. When I arrived in Durban and trying to contact then they were no where to be find n not picking up my calls. When I get to the address they send me, they told me that there's no booking under my name n they don't know the agent. That's when I found out that I HV been ****med by them