1 reviews | Active since Sept 2015
Persistant Rude and bad customer service
<p>I received a call from a consultant if Mzanzi 4Sure. I was delighted with everything they offered , but couldnt sign up because I did not know my bank details off hand.Afer receiving a few missed calls , today at 16:46 the same consultant phoned me.</p> <p>I started asking more questions and was advised that Mzansi 4 Sure are linked with all major banks and eventually after telling the consultant that I pay a Mzansi fee to Nedbank already. He then isisted on my bank details and I refused to give it .I wanted to make sure that Nedbank recognised Mzansi 4 sure first.He then gave me the customer care numer ********** 111.</p> <p> </p> <p>I phoned Nedbank.Nedbank then confirmed that they do not recognise the name Mzansi 4 sure. Now I admitted that i heard the name before , but with so manny ******** in SA , one cannot be too careful.</p> <p>When the consultant phoned me back and told him what I've learnt, he was even more persistant and even came across as angry as he has tried to contact e for the past week and now I am not interested. He accused me of being rude and then threw the phone down in my face. :-(</p> <p> </p> <p>I cannot believe the un- professional and rude manner the call centre agent used! I will tell everyone I know about the communication manner I had to endure and hopefully they will refrain from taking any calls of any Mzansi 4 sure consultants.</p>
