1 reviews | Active since Aug 2015
Problems with Fiat 500 not sorted after 2 years
I bought a 2013 Fiat 500 (brand new) from Spesbona Motors (Fiat Agents at the time) in Windhoek at the time in February 2013 with VIN no: ZFA*** and Engine nr: 169A*** for my wife. She started complaining after 2 months that there is something wrong with the range of the onboard computer, it indicates that there is still 200km over to drive with the vehicle and when she fills the vehicle at that time, the vehicle takes 28 liters of fuel in the 30 liter tank. We took the vehicle to the Fiat Agents in Windhoek, but after several attempts ( 5 times) this problem is still not solved. After the first service (February 2014) the ABS light started coming on from time to time and there was a funny grinding nose coming from the front wheels from time to time. The vehicle went to the agent several times, but this was also not sorted to date.In December 2014 the Fiat Franchise was given to M&Z Motors who is now the new Fiat Agents. When the vehicle was with them for the second service (February 2015) the problems with the vehicle was once more discussed. Their response to this was that they will see what they can do for us, but their workshop personnel just started with
We take notice of your concern and appreciate your input in this regard. Please allow us to highlight that M Z Motors became a operating Fiat Agent in April 2015 only and, we are aware that during the past few months this newly adopted brand caused some challenges to satisfy all customers, with this change that basically happened within a few days. It is unfortunate that you have experienced such service, but please note that we cannot be blamed for any bad experience and unresolved issues of the previous Fiat Dealer, you may have had, before Fiat was passed to M Z Motors. Your concern is being dealt with to the best of our abilities and we are sure that a solution will and can be found swiftly. Thanking you for your patience.
We take notice of your concern and appreciate your input in this regard. Please allow us to highlight that M Z Motors became a operating Fiat Agent in April 2015 only and, we are aware that during the past few months this newly adopted brand caused some challenges to satisfy all customers, with this change that basically happened within a few days. It is unfortunate that you have experienced such service, but please note that we cannot be blamed for any bad experience and unresolved issues of the previous Fiat Dealer, you may have had, before Fiat was passed to M Z Motors. Your concern is being dealt with to the best of our abilities and we are sure that a solution will and can be found swiftly. Thanking you for your patience.