1 reviews | Active since Feb 2012
MyUS.com is the WORST FORWARDING COMPANY in the US
Do not use MyUS.com shipping, as a forwarding company, they are hugely misleading in their adverts.
They say they let you know when the parcels arrive, but they don't do this and instead go ahead and prepare a "ships request" without you even knowing it and checking what you received, is what you ordered from your supplier.
They will prepare pro-forma invoices with items you do not want, and force you to pay up or you won't get your parcel.
They also include Customs & Duties on their invoice at 10 times what you will pay in your local country. This is how they are making their money.
They also consolidate your many parcels into one but will still charge you the initial weighed volume, so which means there is no saving on consolidation.
My first parcel shipped with them was just thrown into a box with no care whatsoever, damaging many expensive items in the process, which they refused to accept responsibility (as I didn't have insurance on the box). Come on, the items were damaged, even way before it was shipped from their depot, and they have the gaul to say, I should have taken out insurance for shipping.
Lastly, the customer service is pathetic, they will not go the extra mile to help you, but instead just keep quoting their terms and conditions, and just won't resolve any issue that you might have. Pathetic and useless are two words to describe their customer service department. You don't even have an email to complain to, as all they provide you with is a "no reply email address".
DON'T SAY I NEVER WARN YOU ABOUT USING THIS COMPANY! 🤚
