MyUS

We had an overall good experience with MyUS when shipping items from the US to South Africa. We decided to take the plunge regardless of the many bad reviews we had seen. Communication was mostly great and easy to chat to agents, their online platform is easy to use and they have a number of shipping options in terms of cost and speed.

The only hick up was that the communication was effortless initially and we had confirmation from several of their agents that they would be able to fold rolled rugs smaller for more economical shipping. We then ordered the rugs and had them delivered to our suite. By the time we asked for the inspection request for each rug at a cost of $8 a piece with simple instructions on how to fold a rolled rug to be smaller, they rep**** saying the cannot do this and that a more detailed response would come to explain why. We never received that email and would have appreciated further information on the declined requests. We then queried it via the chat function instead. The agent rep**** very abruptly just to say that they cannot do that kind of request and that the inspection request is only for small tasks. We just wish we had known this before having the rugs delivered…We decided to suck up the cost knock and paid the extra +\- $100 in shipping fees due to the one of the rugs being considered oversized.

Other than that we would definitely use MyUS in the future. They are not a **** and we’re so grateful to have received our items on schedule.