Based on recent customer reviews, MYSURE Underwriting Managers draws heavy criticism around mechanical warranty claims, with policyholders reporting repudiations linked to wear and tear, service history disputes, missed submission windows and repairs done without prior authorisation. Several customers describe desk assessments overriding RMI approved mechanic reports, slow refunds, unanswered phones and contradictory explanations, prompting escalations to the FAIS Ombudsman. A smaller group praises individual consultants such as Gladys Tlou for kind, professional help, hassle free claim processing and regular feedback, suggesting service quality depends largely on claim outcome.
Replied to 9% of negative reviews
Reply time on negative reviews: 933h 20m
TrustIndex
5.6
Â
Reply Time
281h 49m
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NPS Score
-28
Recommended: Unlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 933h 20m
Nov '25 - Oct '26
Frequently Asked Questions About MYSURE Underwriting Managers
What do customers say about MYSURE Underwriting Managers?
Based on recent customer reviews, MYSURE Underwriting Managers draws heavy criticism around mechanical warranty claims, with policyholders reporting repudiations linked to wear and tear, service history disputes, missed submission windows and repairs done without prior authorisation. Several customers describe desk assessments overriding RMI approved mechanic reports, slow refunds, unanswered phones and contradictory explanations, prompting escalations to the FAIS Ombudsman. A smaller group praises individual consultants such as Gladys Tlou for kind, professional help, hassle free claim processing and regular feedback, suggesting service quality depends largely on claim outcome.
Is MYSURE Underwriting Managers trustworthy?
MYSURE Underwriting Managers has a TrustIndex of 5.6 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. They reply to 9% of negative reviews, typically within 933 hours 20 min. Hellopeter has tracked MYSURE Underwriting Managers across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Excellent service from my Comprehensive Warranty Consultant
Excellent service from my Comprehensive Warranty Consultant! Vangi-lee was so professional, helpful, and supportive throughout my claim process. I truly appreciate their clear communication and dedication. Highly recommended!
1 reviews | Active since Oct 2026
Excellent service from my Comprehensive Warranty Consultant
Excellent service from my Comprehensive Warranty Consultant! Vangi-lee was so professional, helpful, and supportive throughout my claim process. I truly appreciate their clear communication and dedication. Highly recommended!
1 reviews | Active since Oct 2026
Good service, Gladys assisted with so much patience and kindness
Good service, Gladys assisted with so much patience and kindness
1 reviews | Active since Oct 2026
Good service, Gladys assisted with so much patience and kindness
Good service, Gladys assisted with so much patience and kindness
1 reviews | Active since Oct 2026
Mr
I submitted a warranty claim, and the process took longer than expected, Gladys remained professional, caring and passionate throughout. She kept me informed, provided excellent support and went above and beyond to help ensure a successful outcome. Her dedication and commitment to customer satisfaction are really appreciated.
1 reviews | Active since Oct 2026
Mr
I submitted a warranty claim, and the process took longer than expected, Gladys remained professional, caring and passionate throughout. She kept me informed, provided excellent support and went above and beyond to help ensure a successful outcome. Her dedication and commitment to customer satisfaction are really appreciated.