HS
Hein S

1 reviews | Active since Mar 2020

10 Mar 2020, 21:05

Terrible customer service from Mystic Cars Ballito, selling defective vehicles and taking no responsibilty

I have had the unfortnate experince of purchasing a vehicle from Mystic Cars in Ballito. I have had nothing but greif since purchasing what I thought was a dream car for me, a Ford Ranger 2014 Super Cab in June 2019. This was suppose to be the symbol of my business growing and expanding my business with a bigger and stronger bakkie instead it has caused me loss of income and reliability. After being assured by the salesman that if I experince any problems within the first 6 months repairs would be covered or the vechile would be replaced as stated in the Consumer Protection Act (CPA), I experinced problems shortly after purchasing it. I went back mulitple times since purchasing my bakkie in June 2019, which was mostly srugged off that nothing was wrong or kept a few days and supposely tweaked even after my bakkie broke down repeatively leaving me stranded on the side of the road my complaints still weren't taken seriously until it competely broke down in November 2019, it then remained with their mechanic being repaired until the 28th February 2020. In this time my family have been inconvenienced considerably without the bakkie it has placed immeasurable stress on myself, wife and our children not having a relible vehicle to use and having to make a plan to get to work and school. They handed us an enormous bill even though the CPA clearly states they should cover the cost of this as the vehicle was defective from the time of purchase but desperate to get back to a normal life after being without a vehicle for almost 3 months and the legal route looking like a long road I had to make a plan to pay the bill. After collecting my bakkie from their mechanic on the 6th March 2020 and stating to the mechnic the turbo didn't sound right, I was told it was fine. Today (10th March 202) only 4 days after collecting it, my bakkie started making a strange sound and lost almost all of its power, it seems the turbo has now packed up... so yet again we are without my bakkie. To say the least the treatment I have gotten from Mystic Cars from Ballito is beyond desipicable.

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Replies (3)
Mystic Cars
Mystic Cars's reply11 Mar 2020, 15:24
Official
This vehicle purchased in May 2019. It has done over 230 000km's we as Mystic have spend over R30 000 on this vehicle and please note purchase price was only R150 000. Some where we need to draw the line. 
HS
Hein S's update12 Mar 2020, 12:12
Reviewer Update
Good day. The vehicle was purchased in the 31st May 2019. One day off being June. The purchase price was R175989.99 as stated on the tax invoice issued from Alphera Financial Services. The salesman didn't state that the vehicle won't be covered because it was over 230 000kms. No where in the CPA does it state any limit due to kms or age either.
Mystic Cars
Mystic Cars's reply12 Mar 2020, 13:32
Official
We shall let the Motor Industry OMBUD make that decision.