What a disappointment

<p>I subsribed in May 2016 for my granddaughter. First debit order was deductedand by July had still not received our firt box. All kinds of excuses were given when we tried to find out what was the problem. I requested a refund and cancellation of the contract on 5 August. Was told I would have refund within 5 days. By 26 August on enquiring why I had not received my refund yet I was told it was processed and payment made on that date. Today 14th September I have still not reeived my refund of R412 and countless calls later still no satisfactory feedback received. i am going to report them to the Consumer Council now. The company is the most disorganised and *********** one I have ever had to deal with. How disgusting that they take advance of the public like this. </p>