Very Poor Customer Service

Hi,<br> <br> I ordered a gift for my kid online from MySmartKids on the 29th September 2015 after having joined them. The parcel was delivered to an incorrect address and I immediately informed MySmartkids and they promised to collect the parcel and reroute it. Five calls and a month later I discovered that the parcel has not been collected and I still have to wait another 10 days for it to be delivered. <br> <br> Considering that this is the first time I joined and have already paid for the gift, this company does not take their customers seriously. In three instances when I called they promised to call me back and they never did, until I became aggressive and that was only time that I got them to give me feedback which was not satisfactory as it did not guarantee that my parcel will be delivered on time.