Unhappy Customer

<p>I find the service at Mysmartkid to be terrible. I have been waiting for my sons box to come since July it was sent to postnet and when we went to collect it was sent back, to date i have not received it. I have sent mail after mail with no replies. I have since requested a refund and i was told last week Tuesday that it would be refunded to me today. Well i am still waiting. I call them to update me as to when this refund will be done. I have not gotten any answers but told that they will call me after 12 today. I find this service very bad. It is not my fault the box was not delivered. I would like my refund to be done no later than today as i was promised. </p>