Unauthorised Debit Order

<p>I wrote to Mysmartkid on 30 June 2016 terminating my account with them. The company debited money from my account on 1 July 2016 in spite of my sending out the cancellation, I called them on the same date and requested them to cancel my account and reversed the debit order. On 8 August 2016, I wrote to them once more to cancel my account and received a reply on 5 September 2016 from Carmen Johnson ackowlwdging my email and that my cancellation had been confirmed. They called me on 2 October 2016 requesting me to make fund available for a debit, I advised that my account was cancelled and I had not even received a delivery and did not understant why I should be paying them at all. On 1 November 2016, they debited R412.00 from my account, I cannot reverse the debit order. I sent them an email on the same date to request the reason for the debit in soite of the fact that not only is my account cancelled with them, but I receive no orders from them. I am now at my wits end and it is very frustrating explaining to my Bank why I keep stopping these debit orders. I would like a full explanation, a return of my money ASAP and a promise that this will never happen again.</p>