SH
Saafiah Han123

1 reviews | Active since Sept 2016

23 Sept 2016, 14:37

The Worse service ive ever received

<p>I will never recommend this programme to anyone. I was suppose to receive my parcel in June 2016 it is September 2016 already no feedback from My smart Kid, i had to phone them to find out where my parcel was.</p> <p>I have called several times to speak to the manager, but for the past 2 weeks i got no phone call no email they are just ignoring me.</p> <p>The first excuse was that the courier lost the parcel, second excuse was they moved to a new warehouse, the third excuse was the account has been blocked. i just had it with this programme.</p> <p>I would rather recommend "Star Acheivers programme", way more professional and reliable.</p> <p>This is the worse service i have ever received........................</p> <p> </p>

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Replies (1)
Mysmartkid
Mysmartkid's reply27 Sept 2016, 07:28
Official

Good day Mrs. Safiedien

Thank you for bringing this to our attention.

We apologise for the inconvenience caused.

As discussed with you, our manager will make contact with you shortly. We have also generated a replacement order for the Smartbox that you have not received and this will be delivered to you shortly.

KInd Regards
The Mysmartkid Team