1 reviews | Active since Aug 2016
Terrible service
<p>I would never recommend to this company to anyone. After placing an order almost 3 weeks before I needed the parcel, and after promising that the parcel would reach me in time, it didn't arive (I've confirmed this before I made the payment). I've cancelled the order today. They will refund my money... within TWO WEEKS. In other words.... 5 weeks for nothing. Their service is pathetic. </p>
Good day Mrs. Lubbe
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
As discussed with you, please be advised that your order is on it;s way and will be delivered to you by latest Friday.
We trust that this matter has been resolved to your satisfaction.
Kind Regards
The Mysmartkid Team
Good day Mrs. Lubbe
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
As discussed with you, please be advised that your order is on it;s way and will be delivered to you by latest Friday.
We trust that this matter has been resolved to your satisfaction.
Kind Regards
The Mysmartkid Team
It is now 28 September 2016, and my full order has still not been delivered. nor have I received a refund. Therefore, the matter has not been disolved.
It is now 28 September 2016, and my full order has still not been delivered. nor have I received a refund. Therefore, the matter has not been disolved.