1 reviews | Active since Sept 2016
Steeling money
<p>After a huge struggle to stop and close my account and eventually getting back the money that was owed to me - get a message today that my bank account was debitted by mysmartkids with R412!</p> <p>how on earth does this work - my membership has been stopped and 2 months down the line - they take money again??? For what, with whoms permission???</p> <p>worst experience of my life!!!</p>
Hi Nadia
I have followed up on your account with our team and we have escalated your complaint to our management team. I want to start by apologising for the extremely frustrating experience you've had with our programme! We realise that this has been unacceptable and we will take what we've learned from this case to ensure that similar problems don't occur in future. I understand that Estrolita already spoke to you today and that she is assisting you in resolving any remaining complaints. She will continue to do so until you are entirely satisfied! In the meantime, please don't hesitate to let me know if I can help with anything else.
Kind regards
Christelle Wiese - Mysmartkid Content Manager
Hi Nadia
I have followed up on your account with our team and we have escalated your complaint to our management team. I want to start by apologising for the extremely frustrating experience you've had with our programme! We realise that this has been unacceptable and we will take what we've learned from this case to ensure that similar problems don't occur in future. I understand that Estrolita already spoke to you today and that she is assisting you in resolving any remaining complaints. She will continue to do so until you are entirely satisfied! In the meantime, please don't hesitate to let me know if I can help with anything else.
Kind regards
Christelle Wiese - Mysmartkid Content Manager