NM
Nadia M

1 reviews | Active since Sept 2016

05 Sept 2016, 10:11

Steeling money!!

<p>After joining end of July (thinking I am being a good mom assitig with my kids development), I firts had problems joing as they apparently had new systems.</p> <p>So after that got sorted, they deducted only one amount - so I phoned and asked why and they gave all sorts of excuses. Second amount deducted 1 week later. Then I was informed that not enough was deducted, I must make an additional payment (when asked why - I thought the amount was R412 - no answer given). </p> <p>Then I bought two wheelbarrows for my boys and payed the amount stipulated.</p> <p>End of Aug, still NO parcels - after enquiring several times regarding were my parcels are at - I decided to cancel my membership and asked the money to be payed back.</p> <p>I was ensured that this will be done.</p> <p>Checking my account this morning, they just went ahead and deducted another two mysmartbox amounts from my account.</p> <p>So not only have they not yet back payed the amount they owe me, the never cancelled my membership and now they are steeling my money!!</p> <p>I will def not stand for this and will take it further.</p>

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Replies (1)
Mysmartkid
Mysmartkid's reply05 Sept 2016, 13:21
Official

Good day Mrs. MacMaster

Thank you for bring this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused.

We are concerned that your previous efforts to resolve this matter was not sucessful.

As discussed with you, we are attending to your enquiry as a mattre of urgency and will provide you with feedback before close of business today.

Kind Regards
The Mysmartkid Team