CC
Cal C

1 reviews | Active since May 2014

12 Dec 2016, 15:15

Smoke signals might work

<p>This has been the absolute waste of time, money and sanity. The mysmartkid team are useless and do not have a clue as to what is happening with anything in the organization. I have sent emails, numerous phone calls, sms and fax to the mysmartkid team to CANCEL my account and still to this day I am still being told that I am being debited. I have ensured that they cannot take money out my account but still they try and it is frustrating as S@*t to find out that this still has not been done on their side. Must I send smoke signals to? You have wasted enough time promising and not delivering. You change couriers and I was understanding cause you didn’t send me my parcel. Then you changed systems and didn’t deliver. You charge me but I never received anything then all f a sudden my child is 6 months old and you send me boxes that are not appropriate for her age. YOU ARE A HUGE DISSAPPOINTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GET YOUR STAFF AND MANAGEMENT UNDER CONTROL…….AND YOUR SORRIES MEAN NOTHING!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (4)
Mysmartkid
Mysmartkid's reply12 Dec 2016, 15:30
Official

Good day Ms. Cooper

Thank you for bring this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused.

After investigation in your correspondence sent to us, we will be contacting
you to provide more feedback.

Kind Regards
Estrolita September

Mysmartkid
Mysmartkid's reply12 Dec 2016, 15:33
Official

Hi Raquel

As discussed with you, we hereby confirm that your membership has been cancelled.

Kind Regards
Estrolita September

CC
Cal C's update12 Dec 2016, 15:44
Reviewer Update

Why does one have to be nasty to get a reply or some action?

Mysmartkid
Mysmartkid's reply12 Dec 2016, 15:47
Official

Hi Raquel

As I mentioned to you in my call, I completely understand your frustration. This is not the service that we provide to our members and also not the service that you should have received.

Once again, my sincere apologies for the inconvenience caused.

Kind Regards
Estrolita September