Simply no delivery

<p>I registered and paid for the mysmartkid service on 3 July 2016. Almost a month later, I have still not received anything from them.</p> <p> </p> <p>I mailed them, and they rep**** 16 days later with a response that they will follow up with their courier. I called them and only managed to get through to a human twice. First occasion I couldnt be properly assisted because they changed systems, but was assured I would get an sms soon. Second occasion they could assist, but could not tell me when I would be receiving my package, but assured me it will be soon.. Then another email response (possibly a duplication response to my mail) telling me that the reason for the delay is that the courier does not have my address for delivery! This after I specified that I will collect, because unbelievably they still charge you for delivery on top of the subscription as well (they even charge for collect option but a bit less!)</p> <p> </p> <p>At this point I am starting to think that this whole offering is a farce and a ********** subscription service which *****s customers money and does nothing in return.</p> <p> </p> <p>Don't support organisations like these! It just perpetuates the poor service culture in this country. I have requested that they cancel and refund me. If this takes too long I will request my bank to reverse this seemingly ********** transaction.</p>