Shocking service
<p>I joined in May and my grandchild has yet to receive parcel! After numerous emails, which incidentally is the only communication route since their phone is NEVER answered. I have held on for half an hour without anyone answering!!<br />Today I received an email saying my membership has now been cancelled?? This after I sent an email to them yesterday enquiring why my account has been debited twice in three days!! No parcel ever received from them?</p>
Good afternoon Colleen
I understand your anger with this service and apologise for the frustration you have experienced with our programme. I will follow up on your complaint immediately so we can resolve this for you as soon as possible!
Kind regards
Christelle Wiese - Mysmartkid Content Manager
Good afternoon Colleen
I understand your anger with this service and apologise for the frustration you have experienced with our programme. I will follow up on your complaint immediately so we can resolve this for you as soon as possible!
Kind regards
Christelle Wiese - Mysmartkid Content Manager
Good evening Colleen
Our team has supp**** me with the Proof Of Delivery for your parcel. It shows that the package was delivered and signed for at 16:52 on 7 October. If this is not the case or if I can help you with anything else, please don't hesitate to let me know!
Have a lovely evening!
Christelle
Good evening Colleen
Our team has supp**** me with the Proof Of Delivery for your parcel. It shows that the package was delivered and signed for at 16:52 on 7 October. If this is not the case or if I can help you with anything else, please don't hesitate to let me know!
Have a lovely evening!
Christelle