Shocking Service

<p>I am usually not one to publicise my service issues however I am going to this time. I have been a member for some time now and like clockwork received my parcel every second month. This month I have been very disappointed. Firstly, one of the toys is aged 6 months and certainly not age appropriate for my 2 year old; Secondly, I have received one of the toys before. Do they not check their inventory / stock against member's profiles prior to sending parcels out?? Clearly not! After 3 follow up calls, the standard response is they don't have feedback yet, REALLY!!!! The customer service response should have been "We apologise for the inconvienence and poor service received thus far, however I will ensure that an age appropriate replacement parcel is delivered to you" That's all I expected....It's about taking ownership. I should not have to keep calling, leave messages, wait on the line ages before you even get through to someone. Shocking and disappointing service to say the least. Needless to say, I have cancelled my subscription, I would rather use the money on my son or find other ways to treat/spoil him. Judging by other comments it seems that Customer Service is not part of the ethics!</p>