1 reviews | Active since Mar 2009
Service and response to queries is unacceptable
<p>Mysmartkid is such a wonderful concept. What a pity that the infrastructure and customer support service is just nowhere. I have received my 1st 2 boxes on time, and was very happy. However, that was in May 2016. Since then, I have not received anything, thus I am behind 2 boxes. When trying to query it via e-mail, I got zero response. Trying to phone the call centre, was just not worth it, as the phones were not answered after ringing for morw than 10 minutes, on seevarl occasions.</p> <p>Eventually, I was lucky to get through via phone, after trying for more than a month to get any response, just for the agent to be unable to help me as their systems were extremely slow and she could not update anything on the system or let me know where my package is. She promised to phone me back later in the day with the information, however that never happened.</p> <p>I also ordered some toys from the Smartkidshop, 2 weeks ago, and that I also have not yet received.</p> <p> </p> <p>I am now expecting a dedicated person at Mysmartkid to make sure my 3 parcels are delivered to my, via courier, to my house, even if it is on Saturday. Also to contact me personally to confirm that this will not happen again. And please do not tell me that you had change yoyr warehouse and ytour systems etc, that is really not my problem, as a service company for services I HAD PAY FOR, you must make sure that you deliver those services, as at the moment, you are ********** because you receive money without delivering the services on time, or just at all.</p> <p> </p> <p> </p>
Good day Mrs. Spies
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
We are concerned that your previous efforts to resolve this matter was not sucessful.
As discussed with you, we will make contact with you later today to resolve your enquiry.
Kind Regards
The Mysmartkid Team
Good day Mrs. Spies
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
We are concerned that your previous efforts to resolve this matter was not sucessful.
As discussed with you, we will make contact with you later today to resolve your enquiry.
Kind Regards
The Mysmartkid Team
I see you are concerned about my efforts to resolve the issue. You cannot be too concerned seeing that my issues are still not resolved. I have only received my July box - YIPPEE - in September. I am still waiting for my items I ordered on 7 September from the online shop, and gues what, it is today 2 October, and I have still not revied my September box.
Unfortunately, I cannot do business with a company that does not care about their customers. I want to cancel my contract with immediate effect from 2 October. your company should just make very sure that all outstanding matters are closed ASAP to prevent any legal action. Please do not come back to me and talk about a 12 month contract, this contract has been breached by you from July, when I have not received my July box, and you are still in breach.
I see you are concerned about my efforts to resolve the issue. You cannot be too concerned seeing that my issues are still not resolved. I have only received my July box - YIPPEE - in September. I am still waiting for my items I ordered on 7 September from the online shop, and gues what, it is today 2 October, and I have still not revied my September box.
Unfortunately, I cannot do business with a company that does not care about their customers. I want to cancel my contract with immediate effect from 2 October. your company should just make very sure that all outstanding matters are closed ASAP to prevent any legal action. Please do not come back to me and talk about a 12 month contract, this contract has been breached by you from July, when I have not received my July box, and you are still in breach.