Ridiculously Bad Service

Honestly, ordered the smartbox for my sons's birthday about 6 weeks ago now and still waiting for it. I accidently selected counter delivery thinking you can collect from your local post office but you must collect from the golden acre in town! Which let me tell you is no joke these days with traffic and once you get inside an hour later after finding parking there are no directions or company names and they dont answers phones. So after a traumatising failed attempt to collect the box, they finally agreed to courier it to me. Paid for that and sent proof. Mailed again to check where it was, threatened to cancel etc. Was promised it would be hand delievered yesterday.... Still waiting. So I will just be cancelling the debit order from my side thanks.