Please refund me!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>I am so dissapointed. I called in on 13 June 2016. To cancel my subscription. The agent advised me that i can suspend until Feb. I agreed to do that. Subscription was suspended with immediate effect. They deducted the month of June. I called to have the money refunded. I called spoke to Wilma who agreed that they debit should not have happened. She promised to escalate to have the money refunded asap. I AM STILL WAITING!!!!!! They dont call. They dont email back. They dont answer. All i hear is we are experiencing high call/email volumes!!! REALLY WHOLE DAY!!!!</p> <p>PAY MY MONEY AND CANCEL THE SUBSCRIPTION!!!!!!!!!!!!</p>