ONE VERY UNHAPPY CUSTOMER!!

<p>I am still waiting for my box from last month (August). I keep being told that there is an item they are waiting for before the box can be sent out. They told me last week that my box will be sent out by Friday. It is now Monday and I still have not received a notification to say my box is on its way. I have sent emails, I have phoned and waited for up to 20-30 mins before the call is answered. Mysmartkid is quick to debit my account but yet here I am waiting for my box. They hold us to our contract yet they breach it just about every month with poor customer support and late packages. I have been very cool up until now. This is really ridiculous service!!</p>