No Refund!

<p>On the 4th July 2016, I cancelled my subscription with mysmartkid. The box did not seem worth the money. I emailed through and got a response from Wilhelmina Staebler who was very helpful and responsive at first. Unfortunately by this date they had already debit my account. I was promised a refund on the 5th July and my subscription was cancelled. Wilhelmina said the refund would take up to 8 days to reflect in my account. About 10days later, I emailed to say I had not received the refund and so my complaint was apparently escalated and I was told, someone would get back to me. Two emails requesting progress on the "escalated case" and still NO ONE has gotten back to me. Not even Wilhelmina Staebler. This seems to be the only way you get a response from mysmartkid as they obviously do not want to appear bad to potential clients. This is a common tread with this company as this is not my first complaint about the BAD customer service. and I would not recommend this product to any one looking for ways to stimulate your child(ren). Shope online and make pintrest your best friend. </p>