TS
Tracy S

1 reviews | Active since Aug 2016

29 Aug 2016, 10:13

No goods delivered

<p>I have been subscribed to MySmartKid for 6 months. My first parcel arrived about 2 weeks after the debit order, the second time, about 3 weeks and this month the parcel has not arrived at all. I have called the call centre about 7 times - each time holding on for more than 15 minutes. </p> <p>The agents also promise to find out where the parcel is and call you back - they dont. </p> <p> </p> <p>If you are thinking of signing up - i strongly advise against it - the service is shocking and they take your money without delivering the items. I can't understand how it can take a month to deliver a parcel. I'm not even sure if i will even get my parcel. </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Mysmartkid
Mysmartkid's reply29 Aug 2016, 14:05
Official

Good day Mrs. Sur****

Thank you for bring this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused.

We are concerned that your previous efforts to resolve this matter was not sucessful. We can assure you that this is not the service that we deliver.

As discussed with you, your parcel will dispathced to you by latest Thursday.

Kind Regards
The Mysmartkid Team