Mysmartkid conducts unauthorised transaction on bank account

<p>Hello Peter,</p> <p> </p> <p>I terminated my kid's membership with Mysmartkid in May 2016 by submitting a completed and signed termination form. Receipt of the termination form was acknowledged. However, Mysmartkid continued debiting R412.00 since then (every second month). I informed Mysmartkid about this malpractice, but my request always falls on deaf ears. Today, R1,236.00 was debited (it is seemingly for 3 months). I cannot afford to cancel the debit order everytime Mysmartkid effects it without authorisation. Given that it may take a longer time to take this up with competent authorities, please assist with resolving this matter. Your intervention would be much appreciated.</p> <p> </p> <p>Sincerely,</p> <p> </p> <p>Tely </p>