MA
Mary A
1 reviews | Active since Aug 2016
18 Aug 2016, 12:21
Missing Parcel
<p>On the 01st of July 2016 my bank account was debited for the MySmartBox. To date being the 18th of August 2016 i still have not received my parcel as yet. Contacted MySmartKid 3times already and all i know up to now is that the consultant whom i spoke to will investigate and get back to me, thereafter i don't hear from them again!</p> <p>The courier company sent me an e-mail 4days ago advising that the parcel is ready for collection at the Pick-up-Point, when i got there(the same day of receiving the e-mail) i was advised that there is no parcel for me.</p> <p>So if the parcel is so hard to find, can i please get me money refunded?</p>
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Mysmartkid's replyOfficial
18 Aug 2016, 15:40Good day Mrs. Adams
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
As discussed with you, your parcel is available at the Pargo store.
We trust that your enquiry has been resolved to your satisfaction.
Kind Regards
The Mysmartkid-Team
Best regards,
Mysmartkid's reply18 Aug 2016, 15:40
Official
Good day Mrs. Adams
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
As discussed with you, your parcel is available at the Pargo store.
We trust that your enquiry has been resolved to your satisfaction.
Kind Regards
The Mysmartkid-Team
Best regards,