JJ
Jaslyn J

1 reviews | Active since Apr 2012

15 Jul 2016, 12:29

JUST DONT DO IT - NOT WORTH THE HEADACHE!

<p>have had the worst experience with this so called "Programme" I have never come across a more *********** company, they have no clue what is going on. I would not recommend a single parent to do this, its been nothing but a pain and headaches! they will take your money 3 times over before you receive your parcel, promise you credits and free parcels and then just debit you again. and then all of a sudden you receiving all the parcels. its disgraceful! For a smart start, maybe they should start been a little smarter themselves first!!</p>

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Replies (1)
Mysmartkid
Mysmartkid's reply25 Jul 2016, 13:00
Official

Good day Mrs. Ackerman

Thank you for bringing your concern under our attention. We apologise for the delay in response and for the inconvenience caused.

We understand you frustration and would like to assure you that this is not the type of service we provide to our members. We apologise that we could not resolve your query in the time that you expected.

We have processed you refund and trust that this matter has been resolved.

Should you have any further enquiries, please feel free to contact us.

Yours truly
The Mysmartkid Team