Hopeless service - very disappointed!

<p>My SMK box was 2 months late despite several phone calls. (Paid beginning July, still no box end August). Eventually they cancelled my subscription with a promise of refund within 7 days. It's now early October, still nothing. I have tried to call and sent an email over a week ago. A total of 7 phone calls and a ridiculous waste of my time. I tried to be patient and give them the benefit of the doubt knowing they had changed premises but after a string of empty promises that the box has been delivered to my postenet / handed over to a courier / refund in 7 days I feel I have no other choice than to write a hellopeter review.</p>