1 reviews | Active since Jul 2012
Empty promises...
<p>Apparently they relocated to another warehouse which caused a delay in the delivery of the boxes in July. They did notify me in an email beforehand. This I understood.</p> <p>But when the box was almost a month late I phoned. The lady promised to follow up and let me know what is going on. This was the first empty promise.</p> <p>We then saw some of their agents at the baby expo and told them about the matter. They promised to do something about it withing 2 days. This was the second empty promise. </p> <p>I then phoned once again to inquire about our package and once again I was promised that they would find out what is going on. I specifically asked the lady to phone me back and let me know what is going on. She also promised to do that. Those were the third and fourth empty promises. <br />I have now had enough of empty promises. </p>
Good day Mr. Scharneck
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
We are concerned that your previous efforts to resolve this matter was not sucessful. To assist with our investigation and to ensure a prompt resolution.
You will be contacted shortly toresolve your concerns.
Kind Regards
The Mysmartkid Team
Best regards,
Good day Mr. Scharneck
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
We are concerned that your previous efforts to resolve this matter was not sucessful. To assist with our investigation and to ensure a prompt resolution.
You will be contacted shortly toresolve your concerns.
Kind Regards
The Mysmartkid Team
Best regards,
